We are hiring a full time Customer Experience and Fulfillment Associate on our eCommerce team. Our office is located in Soho, NYC.
· Respond to customers in an efficient, friendly, and professional manner over email or the phone
· Accurately communicate order information, policies and procedures
· Do everything within reason to create an amazing customer experience
· Display a positive attitude when dealing with customers and co-workers
· Pick and pack all ecommerce orders based on customer specifications
· Monitor eCommerce orders to prevent fraudulent transactions from being fulfilled
· Receive and cycle count inventory
· Upload new products to the site
· Ensure accuracy of all product content on eCommerce channels
· Provide reporting on Customer Service activity
· Happily assist with any other duties requested by management
· Excellent communication and writing skills
· Retail experience
· Strong problem solving skills
· Proactive self-starter with the ability to work independently
· Detail orientated, organized and structured
· Ability to multi-task and manage competing priorities
· Strong interest in and knowledge of fashion, styles, fabrics, etc.
· Proficient with Excel
· Availability to work during select holiday sale seasons
Please e-mail firstname.lastname@example.org with a cover letter and resume to apply.