RETURNS & EXCHANGES
3x1 values our reputation as having great fitting jeans, therefore we want our customers to be happy wearing their 3x1’s.
We accept returns as follows:
- You may return any unwashed, unworn, unaltered merchandise with all original tags attached placed in the original bag within 21 days (from date of shipment).
- Order shipping and handling charges are nonrefundable.
- Any merchandise sold at a discount of 50% or more, or marked FINAL SALE, cannot be returned or exchanged for any reason.
- Authorized returns are refunded in the same form of payment as the original purchase. Refunds to credit cards will appear within 1-2 billing cycles.
- Unauthorized returns or returns received after 21 days from the shipment date will not be accepted and will be returned to the sender.
- Please allow up to 10 business days from the receipt of the return for processing.
- 3x1 does not accept merchandise purchased from other retailers. We only accept returns that were purchased from the 3x1 website.
- Online merchandise returns and exchanges must be SHIPPED to address below and cannot be returned or exchanged at our retail store.
- Gift cards are nonrefundable.
3x1 reserves the right to deny a refund for any returned merchandise that does not meet the return policy requirements.
Processing Your Return
- Please complete the enclosed Returns and Exchanges form enclosed with your shipment.
- Please ship the merchandise back to 3x1 ONLINE at 15 Mercer Street, NYC, 10013 using any traceable shipping method, at your expense. We recommend using a carrier who will provide tracking information to ensure that your package does not get lost. 3x1 cannot be responsible for lost shipments. Packages must be returned prepaid. We are unable to accept returns COD.
- Please note, our retail store does not accept online returns or exchanges as they cannot be processed in store.
Exchanges / Damaged Items / Lost Shipment
If you would like to exchange your jean for another size or style; you find that an item is defective, or your order shipment is lost, please contact customer care.