SHIPPING & DELIVERY
Under normal conditions, orders of available stock are shipped within 2 business days. We do not ship on weekends and Federal Holidays.
Please note, due to a high volume of orders there may be a delay in shipping for orders that were placed during our Anniversary Sale (May 22-28). Unfortunately, we cannot confirm expedited shipping.
If you have requested 2 Day or Overnight service, we must receive your order no later than 12 PM EST to be shipped the same day. Please note that packages will not be delivered over the weekend. If you would like merchandise to be shipped to two or more locations, please place separate orders for each location.
During sales periods the timeframe to ship your order may be longer.
Pre-Orders & Back-Orders
For back-ordered or pre-ordered items, payment in full is required to secure your item, funds are transferred in full as soon as your transaction is processed. We will send you an email confirming your order after the transaction has processed, along with estimated delivery time for your order. In the event that shipping dates change, we will do everything we can to keep you informed.
Tracking Your Shipment
When your order has shipped, we will send you a confirmation email that includes your tracking number so that you can follow the progress of your shipment.
Methods of Payment
We accept Visa, Mastercard, and American Express credit cards as well as PayPal and QuadPay. Unfortunately, we cannot accept cash, checks or money orders. As required by law, sales tax will be added to all applicable orders.
If your shipment is refused and returned to us unopened for any reason, your credit card will be refunded less shipping costs. Should you have an exchange that requires multiple shipments, the appropriate shipping and handling fees will be invoiced.
Orders shipped standard delivery within the continental US will arrive via Ground shipping. Delivery times vary based on location but should arrive within 5 to 7 business days after order processing (see details above).
2 Day Express
Orders shipped via 2 Day will arrive in approximately 2 business days (allow an extra day for some rural locations); pending credit card authorization and verification.
Orders shipped via Expres Saver will arrive in approximately 3 business days (allow an extra day for some rural locations); pending credit card authorization and verification.
Overnight orders placed by 12 PM EST Monday through Friday will ship out the same business day. Orders placed after that time will be shipped the next business day; pending credit card authorization and verification. Overnight orders placed on Friday will be delivered on Monday. Please note at this time Saturday delivery is not available.
At this time we do not offer delivery to PO boxes, APO/FPO or US Territories
PLEASE NOTE: THE CUSTOMER IS RESPONSIBLE FOR ALL CUSTOMS FEES, TAXES, BROKERAGE FEES, AND OTHER FEES DETERMINED BY YOUR LOCAL CUSTOMS. The carrier service will collect these charges at the time of delivery.
International Ground (Canada Only)
Orders shipped standard delivery will arrive via International Ground. Delivery times vary based on location but should arrive within 6 to 12 business days.
Orders shipped via International Express will arrive in approximately 5 business days (allow an extra day for some rural locations).
Orders shipped via International Priority will arrive in approximately 3 business days (allow an extra day for some rural locations).
Orders shipped via International First will arrive in approximately 3 business days (allow an extra day for some rural locations).
For any additional questions regarding shipping contact us here.
Customer service is available Monday through Friday from 10:30 AM to 5:30 PM EST.