FAQ's

Products

  • How can I find out if a product is available?

    Everything you find on 3x1denim.com is available. By selecting the item you want and opening the product detail page, you can see its characteristics and the available styles, washes, fits and sizes.  As some products are restocked a few times during the season, availability could change, so it’s worth checking every now and then.

  • Is it possible to order made-to-measure denim?

    A made-to measure service is not currently available. All of the available products are listed on the website: you can find your favourite jean in the catalogue and order them directly online.

  • Can I still order a product if it is no longer available?

    Regrettably you can only order available products, i.e. all those you can find on 3x1denim.com. However, a few products are regularly restocked, so it is worth checking the website every now and then.

CARE

  • How are your products made?

    3x1 denim are made using the finest canvases and accessories; the prodcution process boasts several artisanal phases and is totally Made-in-Italy. Any possibile imperfection is due to the uniqueness of the product. 

  • How can I care for my 3X1 denim?

    Every product is sold with its own care label: please refer to this label to know how to care for your 3x1 denim the best. 

SIZES & FITS

  • What fit do your products have?

    All of our products have European sizes indicated on the box, as well as in the product detail page. This table will help you find the corresponding size for your country.

ORDERS

  • How do I purchase a product?

    To purchase a product, choose the item you want from the catalogue, and add it to your shopping bag. You can continue to navigate the website for other products to purchase or go directly to the checkout. To purchase more than one of the same product, just change the quantity of the chosen product in your shopping bag. You will be informed if the number selected is not available. If you add a product by mistake, you can delete it with the specific link next to the product on the first page of the shopping bag.

  • How do I send my order?

    To send your order, you must follow the different stages of the purchase process carefully. Once you have selected the products you want and added them to the shopping bag, you can choose to proceed as a registered customer or as a guest. It is not obligatory to register to place an order, but an account does offer many benefits. Then choose the payment method you prefer and proceed. For information on the payment methods accepted by 3x1denim.com please read the Payment and Security section. Once the purchase is completed, you will receive a confirmation e-mail with a summary of your order.

  • Can I alter or cancel an order that I have already made?

    You can change an order you have already placed while its status is still “pending”. Once the order is being processed you can no longer change it, but you can request its cancellation.  Once the order has been sent out, it is no longer possible to cancel it.

  • How long does it take for the order to be sent out?

    Orders will be sent out within XXX of the day they are placed. We would like to remind you that 3x1denim.com does not deliver at weekends or on official holidays.

  • Can I order the products as a gift?

    At the moment it is not possible to place a gift order or include a personal message. Each product is sent in its original box and is carefully packed in a box for transport. Each package will include a document containing a summary of the order, including the price, therefore if you want to give it as a present we recommend that you have it sent to you so that you can deliver it personally.

  • Is it possible to buy a gift voucher?

    3X1denim.com does not issue gift vouchers and therefore it is not possible to purchase one.

PAYMENTS & SECURITY

  • How can I pay for my order?

    3X1denim.com accepts many different methods of payment, all of which are totally safe. The payment details are collected via a codification system (SSL) and the server on which transactions take place is certified by VeriSign. You can pay for your order by credit card and through PayPal.

  • Which credit cards are accepted?

    You can pay for your order by credit card or debit card.All transactions are controlled and managed by GlobalCollect.We accept the following credit cards: VISA, MASTERCARD and AMERICAN EXPRESS.We also accept all prepaid cards operating within the VISA ELECTRON circuit.

  • How does payment through PayPal work?

    PayPal is a completely safe online method of payment that permits you to pay for orders by directly accessing your PayPal account. The data concerning your account and any information on your credit card are managed directly by PayPal, which simply provides us with a communication, via e-mail, after the payment is made.

  • When is my card or PayPal account charged?

    The charge will be made on the day your order is sent out. You will receive a delivery confirmation e-mail with the delivery number and confirmation of the charge. The transaction will be under Instyle Distribution S.r.l., the company that manages our website.

  • Can I pay by wire transfer?

    We do not accept payments by bank draft: you may pay by credit card or through PayPal.

DELIVERY

  • What types of shipping can I choose?

    Every order placed on 3X1denim.com will be shipped with XXX. The shipping options available depend on the country you are shipping your order to, we invite you to check the details here.

  • How much does shipping cost?

    All shippings are handled by XXX and its cost depend on the type of shipping you’ve selected and the country you want to get your order delivered to, we invite you to check the details hereThe shipping fee does not change when you buy more than 1 article and taxes and duties are included and on us. The fee is indicated and calculated directly in the shopping bag, so you will not have to pay anything at the moment of delivery.For orders from Argentina - Tunisia - Ukraina: Duties and taxes may be applied by your local authorities, we are not able to calculate them in the shopping bag and will have to be paid separately at delivery. For questions about the amount of taxes and duties, we invite you to contact your local authorities.

  • How can I see what stage my delivery is at?

    As soon as your order is entrusted to the courier you will receive a shipping confirmation e-mail, containing a tracking number with which you can follow, directly from the website of DHL, the courier, its status and expected time of delivery.If you are registered, you can access your account and follow your order in real time, right from the preparation stage.

  • What happens if I am out when my order is delivered?

    You will have to sign for your order on delivery: if no one is there to take delivery at the specified address, the courier will leave a note with the number to contact to rearrange a new delivery time.

  • What should I do if I still haven’t received my order?

    If your order is not delivered within the given time, we suggest that you:check the status of the order: as a registered user, by accessing your Account, or on the courier website, using the delivery number that can be found in the shipping confirmation e-mail;check that the specified delivery address is correct;If you find a missed delivery notice from the courier, you can contact them by telephone to organise another delivery time.If you have any further questions, please don’t hesitate to contact us.

  • Which countries do you deliver to?

    We deliver in XXX countries and for each country there is a specific version of the shop.You must access the online shop of the country you want your order sent to. To deliver an order outside, you must choose the destination Country via the link at the bottom of every page on this website.If you need further assistance, please don’t hesitate to contact us.

RETURNS AND REIMBURSEMENT

  • Can I return a product if I'm not satisfied?

    Of course. If you're not happy with your order, you may return it within 14 working days of delivery (working days are calculated based on proof of delivery). The request must be made using the designated return form on the website. You will then receive a confirmation e-mail authorizing the return.The products must be returned intact (without damage or wear and tear), in the original packaging, and with the designated return form inserted inside the box.

  • How can I return an item?

    All you need to do is fill out the return formon the website. If you completed your order as a registered customer, you can access the return form directly from the orders page in your account.Your request will be sent to Customer Care, which will proceed with authorization. Once you've received a confirmation e-mail with a designated return number, you can send back the product that you wish to return.

  • How can I ship back my return?

    Return shipping is free if you use the courier return slip included with your order.The products must be shipped back in a single shipment, intact, and in the original packaging. Returns will not be accepted if products belonging to the same order are sent back at different times or if they are sent from a country different from the one to which the order was shipped.To prepare the shipment:Fill out the shipping return slip which you’ll find in the package (if you no longer have the courier return slip, click here).If you have ordered from a country outside the European Union: Fill out the three copies of the invoice for the return that you’ll find inside the package, indicating the product that you want to return and the total cost of your return. These bills serve as customs forms, so you won’t need to pay any duties. You can give these bills to the courier delivery person when your package is picked up.Place items back in their original packaging.Attach the shipping return slip on the outside of the package, covering the previous label.Schedule pick-up or bring your shipment to the nearest drop-off point. You can find all the information at XXX.  As soon as we've received your return and have verified the contents, you will receive a return confirmation e-mail and reimbursement of the price of the products returned. For returns of orders from Argentina - Tunisia - Ukraina, please follow this return procedure:To ship the return, pack the items in the order box. You can use a shipping service of your choice, but shipping will be at your expense. Remember that the package must reach our Italian warehouse within 14 days of the authorization of your return.The products must be shipped back in a single shipment, intact, and in the original packaging. Returns will not be accepted if products belonging to the same order are sent back at different times or if they are sent from a country different from the one to which the order was shipped. Returns must be shipped to the following address:XXX As soon as we've received your return and have verified the contents, you will receive a return confirmation e-mail and reimbursement of the price of the products returned. Can I send my return using a shipping provider of my choice?If you choose to return your order using a provider different from the designated one, you will be responsible for all shipping costs.Returns must be shipped to the following address:XXX 

  • How long do reimbursements take?

    Reimbursements will be made within 30 days from the date the return was received and accepted. The waiting period for reimbursement may vary depending on the payment method you used. The credit will appear as Instyle Distribution S.r.l., which is the company that manages our site.For credit card reimbursements, the value date of the credit will be the same as the debit, so you will not face any interest charges.

  • Can I exchange a product for another one?

    Exchanging a product for a different one or for the same product in a different size or color is currently not possible. So if you are dissatisfied with your order, you can simply return it and we’ll give you your money back. If you need help, you can contact our Customer Care.