How can I find out if a product is available?

Everything you find on 3x1denim.com is generally available. By selecting the item you want and opening the product detail page, you can see its characteristics and the available styles, washes, fits and sizes.

Even though we do our best to ensure our products are in stock, due to high demand, in some cases the product might become unavailable while you are paying. In this case we will inform you and give you an opportunity to cancel your order or be refunded.  

As some products are restocked a few times during the season, availability could change, so it’s worth checking again every now and then.

Is it possible to order made-to-measure denim?

A made-to measure service is not currently available. All of the available products are listed on the website: you can find your favorite jean in the catalogue and order them directly online.

Can I still order a product if it is no longer available?

Regrettably you can only order available products, i.e. all those you can find on 3x1denim.com. However, a few products are regularly restocked.


How are your products made?

3x1 denim are made using the finest canvases and accessories; the production process boasts several artisanal phases and is totally Made-in-Italy. Any possible imperfection is due to the uniqueness of the product. 

How can I care for my 3X1 denim?

Every product is sold with its own care label: please refer to this label sewn inside to know how to care for your 3x1 denim the best.

Sizes & Fits

What fit do your products have?

All of our products have European sizes indicated on the box, as well as in the product detail page. The Denim Guide will help you find the corresponding size for your country.


How do I purchase a product?

To purchase a product, choose the item you want from the catalogue, and add it to your shopping bag. You can continue to navigate the website for other products to purchase or go directly to the checkout. To purchase more than one of the same product, just change the quantity of the chosen product in your shopping bag. You will be informed if the number selected is not available. If you add a product by mistake, you can delete it.

How do I send my order?

To send your order, you must follow the different stages of the purchase process carefully. Once you have selected the products you want and added them to the shopping bag, you can choose to proceed as a registered customer or as a guest. It is not obligatory to register to place an order, but an account does offer many benefits. Then choose the payment method you prefer and proceed. For information on the payment methods accepted by 3x1denim.com Once the purchase is completed, you will receive a confirmation e-mail with a summary of your order.

Can I alter or cancel an order that I have already made?

You can change an order you have already placed while its status is still “pending”. Once the order is being processed you can no longer change it, but you can request its cancellation before its processed by contacting us using this form  if the order has been sent out, it is no longer possible to cancel it.

How long does it take for the order to be sent out?

Your order is generally shipped the same day you place your order, however we would like to remind you that 3x1denim.com does not ship on weekends or on public holidays.

Delivery options and times depend on your location: for further information, please check the terms and conditions page.

Can I order the products as a gift?

At the moment it is not possible to place a gift order or include a personal message. Each product is sent in its original box and is carefully packed in a box for transport. Each package will include a document containing a summary of the order, including the price, therefore if you want to give it as a present we recommend that you have it sent to you so that you can deliver it personally.

Is it possible to buy a gift voucher?

At the moment 3X1denim.com does not issue gift vouchers and therefore it is not possible to purchase one.

Payments & Security

How can I pay for my order?

3x1denim.Com Accepts Many Different Methods Of Payment, All Of Which Are Totally Safe. The Payment Details Are Collected Via A Codification System (Ssl) And Processed By Shopify Payments. You Can Pay For Your Order By Credit Card And Through Paypal.

Which credit cards are accepted?

You can pay for your order by credit card or debit card. All transactions are controlled and managed by Shopify Payments. We accept the following credit cards: American Express,  Apple Pay, Gpay, Mastercard, Visa and Paypal.

How does payment through PayPal work?

PayPal is a completely safe online method of payment that permits you to pay for orders by directly accessing your PayPal account. The data concerning your account and any information on your credit card are managed directly by PayPal, which simply provides us with a communication, via e-mail, after the payment is made.

When is my card or PayPal account charged?

The charge will be made on the day your order is sent out. You will receive a delivery confirmation e-mail with the delivery number and confirmation of the charge. The transaction will be placed under Instyle Distribution S.r.l., the company that manages our website.

Can I pay by wire transfer?

We do not accept payments by bank draft: you may pay by credit card or through PayPal.


What types of shipping can I choose?

Every order placed on 3X1denim.com will be shipped with DHL. Available shipping options depend on the country you are shipping your order to: we invite you to check the details on the Terms and Conditions.

How much does shipping cost?

All shippings are handled by DHL and its cost depend on the type of shipping you’ve selected and the country you want to get your order delivered to, we invite you to check the details on the Terms and Conditions page.

The shipping fee does not change when you buy more than 1 article and taxes and duties are included and on us. The fee is indicated and calculated directly in the shopping bag, so you will not have to pay extra for shipping at the moment of delivery.

For orders delivered outside EU, duties and taxes may be applied by your local authorities. We are not able to calculate them in the shopping bag and they will have to be paid separately at delivery: you will receive a mail from DHL informing you of the amount and method of payment.

For further questions about taxes and duties, we invite you to contact your local customs authorities.

How can I see what stage my delivery is at?

As soon as your order is entrusted to the courier you will receive a shipping confirmation e-mail, containing a tracking number with which you can follow, directly from the website of DHL the courier, its status and expected time of delivery

What happens if I am out when my order is delivered?

You will have to sign for your order on delivery: if no one is there to take delivery at the specified address, the courier will leave a note with the number to contact to rearrange a new delivery time.

What should I do if I still haven’t received my order?

If your order is not delivered within the given time, we suggest that you:

  • check the status of the order: as a registered user, by accessing your Account, or on the courier website, using the delivery number that can be found in the shipping confirmation e-mail
  • check that the specified delivery address is correct; If you find a missed delivery notice from the courier, you can contact them by telephone to organise another delivery time.If you have any further questions, please don’t hesitate to contact us
  • Which countries do you deliver to?

Due to the current geopolitical environment, the list of countries we ship to changes often, so we are unable to publish a list here. We invite you to try and enter the destination country at the checkout: if we do not support shipment to your selected destination, you will be unable to select it.