RETURNS AND REIMBURSEMENT

Can I return a product if I'm not satisfied?

Of course. If you're not happy with your order, you may return it within 14 working days of delivery (working days are calculated based on proof of delivery). The request must be made using the designated return form on the website. You will then receive a confirmation email authorizing the return.

 

The products must be returned intact (without damage or wear and tear), in the original packaging, and with the designated return form inserted inside the box.

 

How can I return an item?

All you need to do is fill out the return form

on the website. If you completed your order as a registered customer, you can access the return form directly from the orders page in your account.

Your request will be sent to Customer Care, which will proceed with authorization. Once you've received a confirmation e-mail with a designated return number, you can send back the product that you wish to return.

 

How can I ship back my return?

Return shipping is free if you use the courier return slip included with your order.

The products must be shipped back in a single shipment, intact, and in the original packaging. Returns will not be accepted if products belonging to the same order are sent back at different times or if they are sent from a country different from the one to which the order was shipped.

 

To prepare the shipment:

Fill out the shipping return slip which you’ll find in the package (if you no longer have the courier return slip, click here).

If you have ordered from a country outside the European Union: Fill out the three copies of the invoice for the return that you’ll find inside the package, indicating the product that you want to return and the total cost of your return. These bills serve as customs forms, so you won’t need to pay any duties. You can give these bills to the courier delivery person when your package is picked up.

Place items back in their original packaging.

Attach the shipping return slip on the outside of the package, covering the previous label.

Schedule pick-up or bring your shipment to the nearest drop-off point. You can find all the information at dhl.com

 

As soon as we've received your return and have verified the contents, you will receive a return confirmation e-mail and reimbursement of the price of the products returned.

 

For returns of orders from Argentina - Tunisia - Ukraina, please follow this return procedure:

To ship the return, pack the items in the order box. You can use a shipping service of your choice, but shipping will be at your expense. Remember that the package must reach our Italian warehouse within 14 days of the authorization of your return.

The products must be shipped back in a single shipment, intact, and in the original packaging. Returns will not be accepted if products belonging to the same order are sent back at different times or if they are sent from a country different from the one to which the order was shipped.

 

Returns must be shipped to the following address:

MGB (Magazzini Generali della Brianza) S.p.A. -  

Via Monte Rosa, 28, 20863 Concorezzo MB

ITALY

 

As soon as we've received your return and have verified the contents, you will receive a return confirmation e-mail and reimbursement of the price of the products returned.

 

Can I send my return using a shipping provider of my choice?

If you choose to return your order using a provider different from the designated one, you will be responsible for all shipping costs.

 

How long do reimbursements take?

Reimbursements will be made within 30 days from the date the return was received and accepted. The waiting period for reimbursement may vary depending on the payment method you used. The credit will appear as Instyle Distribution S.r.l., which is the company that manages our site.

For credit card reimbursements, the value date of the credit will be the same as the debit, so you will not face any interest charges.

 

Can I exchange a product for another one?

Exchanging a product for a different one or for the same product in a different size or color is currently not possible. So if you are dissatisfied with your order, you can simply return it and we’ll give you your money back. If you need help, you can contact our Customer Care.