RETURNS AND REIMBURSEMENT

RETURNS AND REIMBURSEMENT

• Can I return a product if I'm not satisfied?

Of course. If you're not happy with your order, you may return it within 14 working days of delivery (working days are calculated based on proof of delivery). The request must be made using the designated return form on the website. You will then receive a confirmation e-mail authorizing the return.The products must be returned intact (without damage or wear and tear), in the original packaging

How can I return an item?

All you need to do is fill out the return form on the website. Your request will be sent to Customer Care, which will proceed with authorization. Once you've received a confirmation e-mail with a designated return number, you can send back the product that you wish to return.

• How can I ship back my return?

1. Fill in the return form available here
2. Wait for a return authorization email
3. Put the product (s) you wish to return in the original package
4. Follow the instructions for shipment on the return authorization email
5. Ship the product (s) within 14 days

 The products must be shipped back in a single shipment, intact, and in the original packaging. Returns will not be accepted if products belonging to the same order are sent back at different times or if they are sent from a country different from the one to which the order was shipped

As soon as we've received your return and have verified the contents, you will receive a return confirmation e-mail and refund of the price of the products returned.

 

• Can I send my return using a shipping provider of my choice?

If you choose to return your order using a provider different from the designated one, you will be responsible for all shipping costs

• How long do refunds take?

Refunds will be made within 30 days from the date the return was received and accepted. The waiting period for reimbursement may vary depending on the payment method you used. The credit will appear as Instyle Distribution S.r.l., which is the parent company owning 3x1. For credit card reimbursements, the value date of the credit will be the same as the debit, so you will not face any interest charges.

• Can I exchange a product for another one?

Exchanging a product for a different one or for the same product in a different size or color is currently not possible. So if you are dissatisfied with your order, you can simply return it and we’ll give you your money back. If the product you want is still available, you will have to place a new order.

If you need help, you can contact our Customer Care.